22 tips to improve an entrepreneur’s communication skills – WAU
Many people say that the entrepreneur needs to know about financial management, he must know how to manage his business, make investments etc. However, communication is also a fundamental skill for this professional, and he can obtain several advantages if he has this ability. Thinking about it, we decided to make this post with tips to improve communication skills. […]
Many people say that the entrepreneur needs to know about financial management, he must know how to manage his business, make investments etc.
However, communication is also a fundamental skill for this professional, and he can obtain several advantages if he has this ability.
Thinking about it, we decided to make this post with tips to improve communication skills.
Want to know what they are? Keep reading and take the opportunity to apply in your day to day.
Tips for improving communication skills
Communication is a fundamental skill at any time in life and can be the key point between being a common professional or standing out from the competition.
When we apply this concept to entrepreneurship, we realize that communication can help in project management, increase productivity and synchrony between different employees (who may or may not perform different functions), improve the organizational climate, etc.
Therefore, having the communication skills can bring several benefits to your business, helping to serve customers and allowing a more fluid conversation with employees.
Below are 22 communication skills you should have or develop to improve your results in this regard.
1. Be a good listener
As good as it may seem, being a good communicator implies being a good listener.
This is because listening helps to understand other people better, allows us to put ourselves in the other’s shoes and build relationships.
Furthermore, it denotes respect. So take advantage of the opportunities you have to listen, paying attention and responding. You will see: the result can be surprising.
2. Do not interrupt or speak with your interlocutor
Interrupting your interlocutor or talking with them represents a lack of respect.
Of course, this can happen from time to time. But this situation must be avoided.
In this sense, it is important to highlight that, when we speak together with another person, we characterize that it does not matter what he is saying, because what we have to say is more relevant.
In addition, the act of interrupting the interlocutor indicates that you do not believe him or her and therefore want to control the conversation.
3. Paraphrase your interlocutor’s speech
When used in excess in a conversation, the paraphrase can be very boring. But depending on the conversation it can be quite useful.
For example: in a conversation that you need to be 100% sure of what your interlocutor is saying, confirming through paraphrase is a great idea.
In addition, this feature shows that you are paying attention.
4. Listen actively
You may not know it, but there are two types of listening: passive and active.
Passive happens when you apparently talk to someone, but in reality, you are just listening. That is, it does not respond, dialogues, argues, etc.
In active listening, your attitude is to respond to the other based on what he says.
As you may have noticed, listening actively denotes respect and helps to establish a relationship.
5. Make eye contact
Many people don’t even notice, but they have a tendency to look down or sideways when talking to other people.
This is a very big problem for communication, because it demonstrates a lack of confidence or even the act of telling a lie.
So do not hesitate to make eye contact, giving the idea that you are well focused and attentive in the conversation.
6. Set a goal for the conversation
If the tips so far seemed a little obvious to you, this one certainly isn’t.
After all, who sets a goal when talking?
However, applying the skill to the business context, this action is very necessary and can bring great results.
Basically, the goal here is to have a focused and quick conversation, without big flourishes. In this way, it is very clear what is meant without meaning.
7. Include the caller in the solutions
Just as it is important to show that you are attentive to the conversation by answering your interlocutor, it is also recommended to include him in the solution.
For example: instead of saying that you are going to do a certain thing, say “we”, that is, that the two of you together will do this.
This attitude encourages the person to commit. However, when praising, do not use the pronoun “we”, praise only the person.
8. Remain respectful of yourself and others in delicate situations
It has already been specified that respect is an important condition, but when something more delicate is discussed, it is even more necessary.
In such cases, looking into the interlocutor’s eyes and listening to his arguments is a way of showing that you are considering what he says.
Demonstrate that it is a conversation, not a monologue, that is, both you and him can respond.
In addition, one must be firm when speaking, taking care not to present an aggressive posture.
9. Always ask
Asking questions is not boring.
On the contrary, it is a way to better understand the other’s position and clarify possible doubts.
Always ask objective and clear questions to confirm what was understood.
When the objective is to clarify a subject, it is best to ask broader questions, for example: “why do you think that?”, “How did you come to this conclusion?”.
10. Pay attention to the tone of voice
One of the biggest problems during communication is the fact that people get excited and end up changing their tone of voice.
This can happen by increasing the volume, which can denote aggression and lack of patience, or giving the impression that it is being ironic or false.
You must always remember that it is not only the message that matters, but also the way it is delivered.
In addition, body posture itself can make a bad impression.
When you are not aware of these elements, you end up having serious communication problems with your employees, investors and work partners.
11. Criticize objectively
As an entrepreneur, it is common for you to praise employees, but you also need to criticize them.
When the time comes to do this second part, be objective.
The purpose of this type of conversation is to criticize inappropriate behavior, not the person itself.
Therefore, be careful with the words you use, so as not to indicate that the employee is totally inappropriate.
Show that he has positive and negative points and that if he works to improve what is necessary, he will be a great professional.
Remember: as much as the personality cannot be changed overnight, the person can present a better and more appropriate posture.
12. Use examples when arguing
One way to be objective is not to go around and use examples when arguing.
The examples help to reduce generalization and inaccuracy.
Therefore, when talking about delays, for example, do not say that the employee always arrives after hours, but specify that, in the last month, he was late 10 times.
In meetings, the examples are even more interesting, because they make the subject a little more “palpable”.
So use stories and examples that reinforce what you are saying and improve understanding.
Tip: stories are a good way to argue, because they help with persuasion and brain activation.
13. Avoid using “but”
When you say something is right, but something is wrong, the other person already focuses exclusively on criticism, instead of understanding the praise that is built in.
So, as far as possible, use “e” to replace the “but”.
For example, if you think an idea can be improved, don’t say, “I like the idea, but it needs adjustments.”
Prefer to say: “I liked the idea and we can think of strategies to increase its effectiveness”. This makes the person feel more comfortable listening to criticism.
14. Don’t always be defensive
People are often defensive and often don’t even realize they are doing it.
The result is major communication problems.
The ideal is that you have an assertive posture, who knows what you want and is ready to listen to different arguments.
This behavior not only helps the interlocutor, but helps yourself, as getting out of the defensive increases the ability to hear arguments.
15. Know how to silence when necessary
In many moments of life, we need to know how to be quiet. In the corporate world it is like that too, because thoughtless speech can ruin a business.
In addition, silence is also part of one of the good communication skills.
Therefore, exercising this ability to silence is fundamental to not be misunderstood.
Silence also offers time to think about the response and organize thoughts.
So don’t confuse knowing how to be silent with being silent all the time.
Balance these two elements and you will have better results in the communication process.
16. Have empathy
Empathy is a very necessary feeling, because it allows the person to put himself in the other’s place, trying to understand his reasons.
In the corporate world, exercising empathy is a way of learning, for example, to understand employees’ personal problems, which invariably interfere with work.
In this sense, it is important to know that there are different points of view and that each person sees things according to their vision and values.
Therefore, do not judge the attitudes of others according to your understanding. Always try to understand the other side.
17. Make a script to chat casually
It may seem strange, but casual conversations can create problems for those involved.
So creating a script to chat casually is a way out of those moments of awkward silence.
One technique that usually works very well in these common chats is talking about family, recreation, occupation and desires.
Considering these matters, you can talk, getting to know your work partners and collaborators better.
From them, it is also possible to deepen the conversation and find common interests.
18. Speak to your audience
You may have something to say, but depending on the audience, you need to adjust the conversation.
For example: for a production employee, talking about working capital and investments using technical terms is not appropriate.
It is better to explain to him that he needs to increase productivity because the company has little money left, for example.
That is, the same message can be passed on in different ways.
It is up to you to adjust it according to the audience to get maximum attention and understanding.
19. Be positive
Positivity is a characteristic that really makes a difference in people.
Being an entrepreneur, it is quite normal to receive negative news, because unforeseen events happen.
Knowing how to maintain positivity, understanding problems and the fact that expectations are not always exceeded, is a way of maintaining good communication and not losing your mind.
It also helps to better visualize solutions to problems.
20. Focus on the results of the conversation
A conversation in a corporate setting always has a goal.
Learning to focus on the expected results is a way to avoid unnecessary deviations and arguments. Thus, objectivity is maintained.
21. Request feedback
Feedback is a technique used to indicate to employees their positive and negative points, also showing what is expected of them.
However, the entrepreneur must also request feedback, because this is a way to improve communication.
In addition, through fedbacks, it is possible to know if the interlocutors are understanding the message well, that is, if the communication is being very transparent and clear.
22. Give feedback after the conversation
The conversation can be good, clear and to the point, but if you don’t get back a few hours or days later, the result will be negative.
The interlocutor must know what you intend to do and what actions you are taking to resolve the situation.
This return can be made through another conversation, email, phone call, WhatsApp etc. The objective is to show what you are doing and also to understand the reaction of the interlocutor after the conversation. Thus, both win.
Did you like the 22 tips for improving communication skills? Keep learning about this topic: read our content about rapport and its importance during sales.