high technology integrated to public management – WAU
Digital government can be understood as the modernization of the State through the use of information and communication technologies (ICT).
The proper investment made by the digital government is in the return it will give in terms of public value.
Technological government is more than just making government service digital. It is also about improve the internal management of public administration to provide a better service, facilitate access to information, ensure transparency within the government to increase public confidence and strengthen society’s participation.
In other words, it develops internally and implements innovative technologies, adopts the efforts of public and private companies and promotes the talent of the population through easily accessible information tools.
Its main functions are to seek the country’s social and economic good, meet the needs of citizens and lead the social technological model.
Keep reading and learn more about this incredible concept.
Benefits of your application
Today, any company, public or private, that wants to keep up to date in the 21st century must pave the way for digital transformation.
Especially if it is the State, since the progress towards technology brings significant advances and great benefits, both for it and for the citizens.
Unlike the private sector, which seeks to increase competitiveness and / or increase the market, the public sector uses digital transformation to benefit the citizen.
Improving aspects such as:
- competitiveness by generating an efficient process, achieving cost savings and time for citizenship;
- flexible hours, the population can enter the system 7 days a week and 24 hours a day;
- public administration facilities obtain a remarkable reduction in operating costs due to automated management;
- continuous and constant access and flow of information between the administration and the population;
- greater range of action by the government;
- transparency in access to State information, avoiding corruption;
- innovation in generating new business opportunities;
- increase in the quality of services, their efficiency and effectiveness;
- improved government due to citizens’ access to information;
- positive impact on the population’s quality of life;
- empowering citizens thanks to the opportunities created to collaborate and participate.
In addition, it leads to the construction of a more modern society through access to information and the acquisition of knowledge in an efficient and effective manner.
Digital government strategies
They are defined according to the Digital Government Agenda and are:
- increase government operational efficiency with the use of information and communication technologies (ICT);
- plan and execute Federal Government strategic projects and processes through technological innovation;
- increase the degree of competitiveness of the government;
- ensure the administration and operation of information and communication technologies (ICT) through a regulatory framework;
- promote the digitization of government procedures and services;
- encourage the development of digital government through a link with national and international organizations, industries, academies and society.
How digital government is implemented
The following factors must be considered when implementing a digital government initiative.
Establish objectives and goals
It is essential to establish objectives and goals so that the organizations and people involved follow the path traced in an easy and concrete way, allowing to assess whether the proposal is met, find the necessary aspects to improve and evolve when necessary.
This path must generate positive and direct impacts on the population of the country to achieve, in this way, its acceptance and credibility.
Define public policies and regulations
To achieve the proposed purposes, elements must be established to provide general and specific guidelines that must be accepted by the entities.
In addition, it is necessary to specify who will be responsible for promoting the strategy and what are the normative instruments that will allow the transformation of processes and help to eliminate barriers.
Measure progress and impact
It is recommended that this measurement starts from the first design process, in order to measure the baseline and its evolution, achieving healthy competition between public entities and making correct decisions about strategies.
Monitoring and evaluation must be carried out with a continuous improvement approach, in which each entity present will be evaluated to improve results year after year.
Citizens, academies, public and private sectors, among others, can validate compliance with the digital government’s excellence requirements established by the competent entity.
Ownership and disclosure
Strategies need to be created to inform and prepare citizens so that the benefits of digital government can be reaped to a large extent.
It is also important to inform public officials about the changes and transformation that the system will have, as well as to train them so that the capacity of the technological platform can be exploited.
Collaboration and open innovation
The State must promote private alliances that allow greater sustainability. It is essential to obtain support in the resources necessary for the fulfillment of the digital strategy.
In addition, it is important to create communication channels with citizens to implement strategies and promote dynamics so that the population is part of the design of the solutions or services that are implemented.
Challenges faced in the process
The public sector faces many challenges when it comes to embarking on the path of digital transformation.
One of the main challenges is financing, since the budget in the public sector is contested by different agencies. Despite this, the need to innovate, gain efficiency and agility in government processes justifies the application of this new mechanism.
If there is political instability and economic recession, it will not be possible to implement an efficient platform. As a consequence, there would be a loss in the investments made.
Another problem is in the operation of the current systems of many organizations due to the fact that they do not follow an order, in addition, they use legacy and obsolete systems, therefore, there is no communication between entities.
The existence of illiterate technological citizens is also a major challenge in the implementation of a digital government, for this reason, the State must offer access to all social groups. In addition, it should emphasize and demonstrate the benefits that people will gain from using a technological platform.
Likewise, there is a growing need to create a system of similar and simple platforms so that citizens of any age and social class can quickly understand the utility and use of the service.
It is also noticeable that, at the beginning of the digital change process, a large part of the population is suspicious of the provision of services due to telematic procedures and / or the distance between people.
This distrust is normal, since the digital government is a novelty and is intangible. Therefore, it is necessary to create credibility campaigns for the new media used and, thus, transmit tranquility and confidence to the population.
Human resource training
Another challenge when applying the platform is the preparation and training of human resources who will work daily with the service.
Without efficient training, progress towards digital government will be hampered, making changes impossible within management.
Therefore, the investment of time / money is essential to create a flawless system with maximum performance.
Despite the challenges faced, Governments have an obligation to evolve and adapt to the growing demands of society, responding efficiently to their needs.
The countless benefits of digital government make States create specialized bodies for this technological transformation.
That is why, all over the world, countries seek to be at the forefront in the use of information and communication technologies (ICT), thus creating research for the United Nations (UN) E-government.
This research presents a systematic assessment to determine that the use and potential of information and communication technologies (ICT) show an improvement in efficiency, effectiveness, transparency, responsibility and access to citizen participation.
It is held every two years for the 193 Member States of the United Nations. In 2018, the first place was reached by Denmark, followed by Australia, the Republic of Korea and the United Kingdom.
Uruguay is in 34th position and is the country in Latin America that is at the forefront of the digital government. London, in turn, is in 44th place.
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