What is error 500, what causes it and how to solve it – WAU

Error 500 is the failure that prevents websites from being loaded by the user. The problem can have different origins, from communication problems with the server to difficulties with the browser that accesses the user. The important thing is to identify the possible causes and know how to deal with them.

A website that is down represents frustration and disappointment for those who access it. However simple it may be, depending on the level of urgency to access or the need in question, unavailability can be considered a problem. Often, what causes this instability is error 500, which causes sites are unavailable.

If for those who access the page this is a problem, you can imagine the damage done to companies.

Sales are lost, opportunities to capture leads, among other strategic conversions, reduced, in addition to the break in the experience of using the site. It is very important to know the error 500 further in order not to allow it to happen.

Therefore, in this post, we will talk more about the topic, bringing detailed content among the following topics:

Continue reading and learn all about it!

What does error 500 mean?

The 500 error means that there is a problem with one of the bases that makes a website run. This error can be, basically, in the server that keeps pages up or communicating with the file system , which provides the infrastructure for the site.

When there are any of these problems, automatically all pages on the site will be unavailable. That is why there is complete inactivity, with the unavailability being able to be widely verified, even if the user tries to access different links on the site.

Thus, error 500 is a problem that generates inaccessibility to users, which is a problem. From there, it is up to the search for the solution to bring the site back online, especially if it is more than just an informative institutional. Either way, generating that frustration in the user is never a good idea.

Relationship with WordPress

It is common for many people who work with Digital Marketing to think that the 500 error is something exclusive to WordPress platforms.

How can error 500 appear?

The 500 error is not always easily noticed by those who manage a website, much less for the user. However, one point is certain: the pages do not load! There is no possibility to access the site, and this may take some time.

One of the main problems with error 500 is that it is quite generic. To the developer, there is never a very clear diagnosis about the problem. The only way to find out is actually trying to access the site, which can sometimes make clear the reason for the difficulty of access.

This will not always be evident, but depending on the level of experience of the developer who manages the site, he will be able to identify the issue. Error 500 presents itself in the two ways you will know below.

HTTP 500 – Internal Server Error

On some occasions, there is a clear indication that the site is experiencing an internal server error, which is specifically the 500 error. When there is this message on the screen, it is easier for the developer to have the diagnosis, even if he does not point exactly what should be done to solve the problem quickly and immediately.

White screen

In some cases, however, error 500 does not bring any information, on the contrary, it generates a blank screen without any indication of the problem. For the user who tries to access it, this is not such a problem, since, for him, the inaccessibility happens anyway.

However, this behavior can raise doubts for those who manage the site. Therefore, when there is this difficulty of access marked by the lack of callsign, it is always recommended to consider the possibility of an error 500.

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What are the possible causes of error 500?

There are different ways to analyze a 500 error, either from the user’s perspective or on the website. The problem is not always with the origin server, but the error appears that way for those who try to access the page.

The ideal, in any case, is to carry out some basic tests that will help to understand what is the real cause of the difficulty of access. Here are some of the main reasons why error 500 is happening!

Browser cache

This is a problem that may be directly linked to the access point, that is, the user. In some cases, the browser cache may be full and this creates a problem. After all, it is common to accumulate files and saved information from the user’s access history to websites, but they can cause problems.

This accumulation causes, at times, the difficulty of communication between the server and the machine of the accessor, be it a computer or a smartphone. In some cases, the excessive use of WordPress plugins can also be the source of the problem. Ideally, clear your browser’s cache and then try again to access the site.

Corrupted database

The difficulty of access can also be the result of problems in the website’s database. These locations save the entire component infrastructure of the pages, such as images and other files. That way, for the site to be accessed, there is always the opening of this database, in order to load all files that will be used every time a page is accessed.

However, there may be some corrupted file, or even a one-off problem that caused the database and its components to be completely inaccessible. Thus, whenever there is an attempt to access the files to load the site, there is the error caused by this issue. If the database cannot be accessed, there are naturally missing basic components of the pages.

Problems with the server

The most recurring problem that generates error 500 is inadequate communication with the server. In this connection, there are failures that do not allow information to be transferred from that point of origin to the access computer or device used by the user.

Thus, there is this difficulty in transferring structural commands to guarantee access, which directly causes this difficulty in connection. It is important to highlight that this is a problem at the origin, that is, has nothing to do with the user. Failures can be permanent, due to server problems, or only momentary.

How to resolve error 500 on your website?

This internal server flaw is one of the most common errors in WordPress and can cause major problems for customer relationship strategies. So knowing how to solve the problem is important for avoid breaking the browsing experience.

Next, see how to solve the problem through the main fronts, considering the root causes of the server or the user!

Reload the page

Simple, but often quite effective! Reloading the page is practically the natural idea that every user has when a site shows difficulties with access, and that makes even more sense when we talk about error 500. The reason for this is the fact that this communication failure with the server , a very common problem, is not always permanent.

In many instances, it is a punctual connection problem in which there was difficulty in transferring information from that starting point to the access point.

As it is unable to make the connection, the server reports an error to the browser, and it replies with the error 500. Reloading the page may be enough to renew access.

Clear the cache

As we mentioned, clearing the cache is something that goes without much attention from users, but it should be a routine practice to ensure that access problems do not become common.

At times, there is the difficulty of loading heavier pages, disrupting the user experience, but it is not as impressive as simply not accessing, which occurs in error 500.

Depending on how long the browser is used without clearing the cache, when the process is done, it will take a few minutes, but can really solve the problem.

The access point will be clean again and ready to load all the necessary files in order to open the website with all its elements, without any page being inaccessible.

Check the server registry

It is also important to pay attention to the stability of the server that ensures that the site is live. For various reasons, there may be a more serious problem that directly interferes with the server’s registry and, as a consequence, with all the sites that it needs to keep on the air. That is why, detecting error 500 is the starting point for checking the status of the server.

In many cases, a good CMS helps to manage availability information and access it directly. Thus, it is possible to dynamically detect if there is any instability related to the server and, therefore, the website cannot be accessed.

Error 500 is not as complex a problem as it may appear at times. Now that you know the possible causes, it is easier to have an accurate diagnosis and resolve the issue. The faster you act in this case, the better! Don’t forget how bad a website is for the user’s browsing experience.

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