What to do if I don’t receive the Auth Code to transfer my domain 2020

    When you want to transfer your website from one hosting to another, or rather, when you intend to transfer the domain, it is necessary request an authorization code to your old provider.

    This system allows you to prevent an attacker from taking over your domain and using it for illegal purposes.

    The authorization code for transferring a domain can also be called Auth Code (Authorization Code) or EPP code, as SiteGround defines it, or again Auth Info.

    To obtain an Auth Code you must apply to your old provider.

    If your domain is managed by one provider and the web space by another, you will need to request the code from the domain provider. If you no longer intend to use the same hosting, it will be sufficient to cancel the contract or simply not to renew the service.

    However, if the domain and the site are both managed by the same hosting, you will have no doubts who to contact for this request. But be careful: transferring the domain could also deactivate web space and email boxes at the same time, so make sure you have a backup of all your data.

    There request for the Auth code it can be done in several ways. You could find it directly in your user area, or you will have to make an explicit request to send it by e-mail.

    How to request the auth code to transfer the domain

    Let’s see what are the auth code request systems for the most popular providers.


    Request the Aruba Auth Code

    To transfer a domain from Aruba, enter your user area and access the section Domain Utility. Click on the item Authorization code and then on the button Request.

    Depending on the top level domain you are using, you will be able to see a screen showing the code, or a button that will send it by email to the domain holder.


    Log in to Domain Manager of Bluehost and click on Domains. Choose the domain to transfer and select the item EPP transfer. You will be able to view the code directly on this screen.

    GoDaddy auth code


    Enter the Domain Control Center GoDaddy and select the domain you want to transfer. Click on Domain settings. You will find a section called Additional settings with the button inside Get authorization code.

    The code will be sent to the domain owner’s email.


    Enter your customer area and select your domain. Click on Domain and DNS, then on Auth-info code. Select the button Request to receive the code on your email address.


    Enter your customer area and access the section Services> Domains. Search for the domain you want to transfer and click on Manage, then select the three dots next to the button Renew. Select the item Get the EPP code and then the button Submit the code.

    You will receive your code by email.

    SiteGround EPP Code

    Problems with the Auth Code request

    These are the procedures for requesting your code and transferring the domain to another provider. There are cases, however, in which you may encounter difficulties.

    First of all, you may not find the code request options. This happens for several reasons.

    When your domain has been registered or transferred less than 60 days before the request, or when there are less than 15 days to expire, a transfer is not possible.

    Domains can also be placed in the status of block, a precaution that can be taken at the time of registration to avoid unauthorized transfers.

    If the domain is locked, you need to unlock it. The unlock request can usually be made in the same area in which the authorization code is requested.

    Your domain will be unlocked within 48 hours, and you can proceed with the transfer request.

    The provider does not send the Auth Code

    There are situations, however, in which, despite everything being in order and the request is made correctly, the provider does not send the auth code.

    I want to clarify that the supplier is obliged to send the code within 5 days of the request, unless irregularities are detected:

    • there is evidence of a scam;
    • there are legal disputes concerning the domain;
    • a court order prohibiting their transfer;
    • there is a dispute over the identity of the applicant;
    • there was a delay in the payment of the domain;
    • the domain owner has made an explicit written request to prevent the transfer;
    • the domain is in a locked state.

    If you don’t receive the auth, contact the provider and ask if one of these cases has occurred.

    If you do not receive an answer or one of these cases has not been detected, then you are facing an irregularity on the part of the provider.

    On the sixth day of your inquiry, if you don’t get a response from your old provider, try contacting the new provider and ask if they can help you in any way.

    Alternatively, you will necessarily have to contact a lawyer.

    WordPress hosting


    Usually the domain transfer procedure is very simple, but some misunderstandings can happen. Fortunately, these are very rare cases.

    Are you reading this guide why can’t you get the auth code?

    Or are you afraid it might happen to you in the future?

    If something similar has happened to you, please tell us your experience and explain how you went about solving the problem. It might be of help to other readers!

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