We are all human and sometimes we touch where we should not on our website or update certain plugins or the active theme and, in an instant, as if by magic your website stops working and loads blank or shows a serious error .
You often ask us in the Support channel how you can easily restore your website to an earlier time, recover a file or directory that you have just modified and / or delete, recover emails from an email account or make backup copies of all the Hosting account to download it to the computer.
If this that I am telling you sounds or you are living it right now, I have good news to give you, it has a solution! and it’s called SuperBackup made in We company.
This article will save you on many occasions throughout your adventure in the web and hosting world. That is why I recommend that you keep this article in a safe place so that you can consult it quickly when you need it.
Stay a few minutes, I will teach you all the keys so that you can master the backups or backups in your Websites Are Us Hosting with this new tool from your cPanel Hosting panel.
What is Superbackup and what advantages does it have?
SuperBackup is a tool created by Websites Are Us technicians that will allow you in a few clicks reverse unwanted situations on your website, recover valuable information that you have accidentally deleted on your website or in an email account through the full cPanel backups that we make daily of your Hosting account.
5 reasons why you will fall in love with SuperBackup
- Its speed, simplicity and its use.
- It has no loss, it is well located in the cPanel Hosting panel in the Websites Are Us Applications block.
- It is totally free. It does not have any type of restriction in its use to the user.
- Every day of the month you will have a complete copy of cPanel to be able to restore the information you need.
- All backups are stored on a server external to your Websites Are Us Hosting account, that is, the copies do not take up space on your Websites Are Us Hosting.
Where is SuperBackup?
You will find the SuperBackup tool in your cPanel Hosting panel in the block Websites Are Us applications.
If you do not know how to access this panel, take a look at this guide where it is explained with images and brief instructions on how to access your cPanel from the client area.
How is SuperBackup used?
It is time to get into the subject, I am going to give you several examples from real and everyday life so that you can easily identify yourself and at the same time, it will serve to familiarize you with all the options that it offers us.
Help! SOS I need to restore my website
To restore your WordPress, Joomla or Prestashop website to an earlier time you have to use the option Restore web.
Keep in mind that you will lose all the information after the backup you have chosen, so if you have a store or business, do not forget to manually record the latest orders, customers, etc. Let’s restore!
To start the restoration you have to click on the blue button Restore web. Then a window will open called Select a date where you have to left click on the day of the month that interests you to restore your website.
Don’t forget to choose a pre-disaster backup! To do this, look at the time that the copy marks you and think before continuing if at that time your website was working correctly. If not, go to the previous day or to the corresponding day.
Notice that when you click on a day it will be colored in a more intense blue color. Click on the button following.
Finally, in the window of Installed apps select the cross + icon on the WordPress, Joomla or Prestashop site that you want to restore and click on the button Restore.
With this, the restoration of the site with SuperBackup will be scheduled. Remember that from the bottom section of SuperBackup called Restoration history You will see when the web restoration ends and ends.
Note It is important that until it is finished do not make new restorations on the same website, be patient.
Download a complete copy of your Hosting
This SuperBackup option allows you to make an extra copy to the entire Hosting account and download it to the computer directly without taking up hosting space.
Remember that in Websites Are Us it is not necessary to program a cPanel copy cycle since we do them for you and at the same time we help you to save space since these types of copies weigh a lot
To generate the backup you have to click on the blue button Download full copy.
NOTICE! If you have reached this option thinking that with it you can easily restore your website automatically. ERROR! To restore your website, go to this section.
Then in the window of Select a date select the day of the month you want to create the backup and click on following.
Then in the window Confirmation of the copy to download click on the button yes.
Finally, in the section on Task progress SuperBackup will start generating the full backup. Keep in mind that this process will take a while to complete depending on the size of your Hosting account.
If for any reason you closed the browser or the tab prematurely, do not worry, in the section of SuperBackup Restoration History At the bottom you will see the process and once finished, it will allow you to download the full copy of your cPanel account.
Recover a file or directory from a backup
If you have inserted a CSS or PHP code in a file on your website that you have found by Google but it has not been successful and your website does not load, this is your site. It will also be useful if for example you want to recover a file or directory that you have deleted by mistake.
This SuperBackup option will allow you to restore that file or directory that you have edited or deleted by mistake in your Websites Are Us Hosting.
EYE If you have inadvertently deleted folders in your hosting account outside the public_html directory and your website does not work, contact the technicians directly via ticket.
How to create ticket
To restore a file or folder to one of the backups, you have to click on the blue button Restore file / directory and then in the window of Select a date left click on the day of the month and click on Following.
In the window of File or directory restoration you have to put the name of the complete file that you want to restore.
For example, if you want to restore the file functions.php of the active theme you have to put the word functions.php in the box and click on Search.
SuperBackup will search all your Hosting for files or folders in relation to what you have indicated and it is possible that many results will appear.
To know which file or folder you have to restore, you have to look at the path where it comes from.
You will have two types of routes: one that will be associated with the main domain of the Hosting that will be homedir / public_html / filename or folder and another that will belong to any additional domain that you have added to your cPanel and will have this format homedir / public_html / additionaldomainname.com / filename or folder
In this way, you will be able to differentiate files or folders that are called the same but are located on different routes in your Hosting. I give you several examples of routes that are essential to know depending on whether it is the main domain or any additional domain:
Restore a theme file in WordPress
homedir / public_html / yourdomain.com / wp-content / themes / filename
homedir / public_html / wp-content / themes / filename
Restore a plugin folder in WordPress
homedir / public_html / yourdomain.com / wp-content / plugins / pluginname
homedir / public_html / wp-content / plugins / pluginname
Restore all plugins in WordPress
homedir / public_html / yourdomain.com / wp-content / plugins
homedir / public_html / wp-content / plugins
Restore a WordPress theme
homedir / public_html / yourdomain.com / wp-content / themes / topicname
homedir / public_html / wp-content / themes / topicname
Finally, once you have the file or directory identified by the path, click on the button Restore.
Note Don’t forget that your website information is saved in the database, so if you restore the website theme, plugins etc. It will not affect the content of the web.
Restore a Database
To restore a database of your Hosting account it is necessary to click on the blue button Restore database.
Please note this restoration is not selective and will restore the information in the database.
Then in the window Select a date left click on the day you want to restore and press the button following.
Finally, in the window of Database restoration click on the button restore based on the data you want.
Although the name is not very friendly, remember that if you launch the virtual assistant Stephan against your Websites Are Us Hosting from your client area, you will be able to see in it the name of the database assigned to your website in the CMS block.
Virtual Assistant Stephan
Recover email accounts
If you need to recover the emails from an email account in your domain, click on the option Restore mail.
Keep in mind that those emails that were in your Hosting account at the time the backup was made will be restored.
If you are using some type of mail manager on your computer such as Thunderbird, Outlook or OSX Mail (via POP3) you must bear in mind that when restoring an email account it is possible that the emails are not