Home/Posts/Administración del Hosting/GUIDE HOW DO I ACCESS MY EMAIL ACCOUNTS VIA WEBMAIL? 2020 -WAU

How do I access my email accounts via Webmail?

When a Hosting is contracted to host one or more websites under one or more domains, one of the added features of the Hosting is the management of email accounts through the web client called Webmail.

A webmail (webmail) is an email client, which provides a web interface through which you access email without having to download it to your computer.

Webmail allows you to manage the email accounts previously created in the Hosting Panel from free web clients such as RoundCube, SquirreMail, Horde (usual in cPanel) or private clients like AOL Mail, Gmail, Outlook, Yahoo! Mail, etc. The usual question for new clients in cPanel-based hosting panels is How do I access Webmail?.

Advantages of Webmail:

  • Emails are consulted through any browser, including mobile devices, with an Internet connection.
  • There is no need to download the emails previously to be able to consult them.
  • You can send, receive and manage emails from anywhere, through the browser.
  • The creation of new email accounts is quick and easy (mailbox name, password).

Disadvantages of Webmail:

  • An Internet connection is required to access Webmail.
  • There is a limitation of space or message storage capacity based on the contracted hosting space.
  • If you do not have strict control of the volume of emails sent, you can easily exceed the sending limits, depending on the size of the Hosting contracted.
  • Emails are stored on the server, not on the user’s computer.
  • The size of the emails managed through Webmail is greater (extra HTML layer).

Websites Are Us clients, in the cPanel Hosting Panel have 3 Webmail clients to manage the mail of their accounts:

  • Horde: A very complete client with many options.
  • RoundCube: A thin client with an easy to use interface. (Recommended).
  • SquirreMail: More austere in functionalities but with a simple interface.

What is the difference between Webmail and a mail client?

When one is new to the Internet, the world of Hosting and website development, the difference between web mail (Webmail) and a email client It can be confusing.

You may know how to use an email client but not how to use a Webmail client.

Both the Webmail and the email client use the Internet to function, to read and send emails. What can be confusing is how each of these two mail services works.

When someone sends you an email it is stored on the email server. The email server may belong to a company that offers you web-based email accounts, your ISP (Internet connection) provider, or your web hosting provider. How you “collect” your email will depend on what type of email account you have.

If you are only using webmail (Webmail), the email messages that you do not delete are stored on the email server of the Hosting. With an email client, email messages are stored on your computer, so the email storage limit will depend on the size of your hard drive.

How do I access Webmail?

Access to email accounts through Webmail can be done in several ways, depending mainly on the domain in use.

If you access your cPanel, Mail, E-mail accounts, to the right of each email account you will find in the column Actions you will see the option PlusWhen you unfold it you will see two options available:

By clicking on Access Webmail You will see a screen with the different Webmail clients available in your cPanel: Horde, RoundCube (recommended) and SquirreMail.

Under the accesses to Horde, RoundCube or SquirreMail clients, you have an option called [ Enable AutoLoad ] that if you enable it you will get direct access to your email account via Webmail through the selected client, RoundCube for example.

A pop-up window will appear, inviting you to indicate the seconds that must elapse after logging into Webmail and accessing RoundCube.

If you don’t want to enable this functionality, click on the RoundCube logo directly to access Webmail, to the desired account.

You can also access through the url of your domain adding at the end the / 3rdparty / To go directly to a mailbox from a specific Webmail client:

  • 2096 / 3rdparty / roundcube /
  • 2096 / 3rdparty / horde /
  • 2096 / 3rdparty / squirrelmail / src /

With this option you or your clients (valid for resellers or users who manage several different clients in the same Hosting) will be able to directly access their email accounts via Webmail without having to access the Hosting Panel (cPanel).

Keep in mind that currently cPanel does not allow you to use the SSL certificate of a domain to access webmail, you must always use the certificate of the server itself. This implies that when using this access option, the message that the certificate is not secure or the connection is not private will appear. Once that certificate is accepted as valid, it no longer appears in subsequent connections while using the same browser or emptying the cache.

Another common way to access Webmail is by entering the word webmail or the port 2096 after the domain url to access the Webmail access form that will require the corresponding user and password of the email account to check:


It is not recommended to access mail services via Webmail from public networks, insecure Wi-Fi networks or shared connections, for security.

Common mistakes when accessing Webmail

Security Certificate is not valid

It is not a common thing, but it is possible that in some cases when you try to access a certain email account through Webmail, you will find that the browser warns you that the Security Certificate is not valid.

You must accept the Security certificate the first time in your browser. If the problem persists or is constant and you have previously accepted said certificate, contact your Support to review the problem and help you solve it.

You cannot connect to the Webmail service through / webmail or the port 2096.

You must verify if your network allows you access to the following ports (that your Router does not have them filtered or closed):

  • 2083 (cPanel)
  • 2096 (Webmail).

If these ports are accessible from your computer or device, then you can correctly access the Webmail service (2096).

If you access from a corporate network with filtered exit to the outside or a university network and you cannot access port 2096, it is best that you configure the email account to be used through an email program such as Outlook, Thunderbird or similar by IMAP to be able to access the mail and reply using IMAP.

Secure connection failed

  • Your session may have expired and you may need to access cPanel again.
  • Check that your Internet connection is stable.
  • Reload the browser again to see if you recover the access session.

Internal Server Error 500 Webmail User xxxxx is over quota.

Check if you can access your Hosting Panel (cPanel), Mail, Mail Accounts and check if you have accounts or mailboxes with quotas exceeded (exceeding the capacity assigned to the affected mailbox).

If possible, expand the assigned size, keeping in mind that you must have enough space in the Hosting to be able to allocate more space to a certain account or mailbox. If the problem persists, taking into account that the fees are not updated immediately and that they take a few hours to update, contact your Support Department to help you solve the problem.

SMTP error -1

If for some reason when trying to send an email from Webmail / RoundCube (or other) the messages are not sent and the above error is displayed, contact your Support Department to check if CSF is the cause and can solve it.

In the next video Jordi Sala It shows you how to access Webmail and the basics of this webmail service from a cPanel-based Hosting Panel.

Email management using some of the aforementioned email clients (RoundCube, Horde or SquirreMail) of Webmail is recommended in all cases in which you do not use an email program on a specific computer, when for reasons of constant travel you need access to your email accounts from anywhere in the world or if you occasionally manage emails from one or more accounts and do not require a more complex email management service.

Member of the Websites Are Us technical team.
Coordinator of content on the Blog and YouTube.
Technical support in CyberProtector. Teacher at Websites Are Us Learning.

By |2020-05-12T01:09:48+00:00May 12th, 2020|Administración del Hosting|