Online reputation for your business
Online Reputation Management is now a natural part of their activities in the network for large corporations. These corporations constantly monitor the social networks and other pertinent sites on the Web to know what they can find there and respond if necessary. Small and medium-sized enterprises often lack human resources, not to mention private individuals. We have the solution to this problem!
Online reputation management is indispensable
When a customer is interested in a product or service, it is now almost natural for them to search the Internet for reviews of other customers. Of course, he does not spend days or even weeks systematically evaluating all searchable sources. Instead, he enters appropriate search terms on Google or another search engine and looks at the first displayed hits briefly. Our job is to make sure that the customer does not get a bad impression of your company or your products. This can easily happen! Because 99 satisfied customers usually see no reason to express their satisfaction on the Web. The one dissatisfied customer but very well! Or the dissatisfied former employee,
Watch and react!
Our first task is to detect negative content on the web. This is not a one-time task but requires constant monitoring. The next step is to respond appropriately. Simply having the posts deleted is often not the best solution, even if this is legally possible. The web community is very allergic to anything that even the appearance of censorship awakens! A friendly correction of the allegations is often the better choice. In the worst case, negative reports on the web can trigger a so-called “shitstorm”. Again, we can help you to respond optimally!