Web Design – Updates & Maintenance
This policy represents your web design agreement with Websites Are Us, in addition to all emails exchanged between us and yourselves. Please retain your emails for future reference in the unlikely event of any dispute. This policy is in addition to our
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From time to time, we may have to revise the policies on our web design terms and conditions. Any changes or updates to these policies are normally minor and do not affect the overall agreement between both parties. However, please always make sure you do check back on this page regularly for updates.
Website Updates & Maintenance
This policy is presented by Websites Are Us, a UK based web design and hosting provider.
When you have entered into an agreement with Websites Are Us to maintain and update your website on your behalf, then be confident that we make any needed changes and implement updates and changes, as quickly as possible. Generally speaking, most updates and changes are made within 4 hours (during working hours), but there may be times when changes and updates do not happen as quickly as you may think they should do. On this page are some examples.
Updates requested outside normal working hours
Any emails sent to our web design team department requesting minor changes or updates to a particular page or pages, outside of normal working hours, may mean a delay in making the changes on your website.
For example, if you send the changes through to us after our offices have closed, then those changes may not be made until the next working day.
Outside Normal Working Hours
E-Mails sent to our web design team department outside of normal working hours will usually be dealt with the next working day. Websites Are Us always aim to update your website very quickly, but all emails are expedited dependant on differing factors. For example:
What time the emails have come into our offices;
The arrival order of each and every request;
The urgency of the change(s) needed by the client.
Charging for website updates
Once your website has been built and the payment for the initial project has been made, we usually will have agreed with you beforehand, how website updates and maintenance charges are applied. Updates to a Fully Managed Website are carried out at a pre-agreed hourly rate, and normally billed in arrears every 4 to 6 weeks, depending on how many changes have been made.
90% of our customers find this method convenient and suits them very well. Our maintenance charges are so reasonable, that updates to a website only may raise nominal charges every now and then.
Switching your current Managed Website to a Part Managed Solution
If you may decide you would like to have more input on your website and would like to make updates and changes yourself, then depending on how the website has been constructed, we may be able to switch you over to our new “Client Managed Plan”.
Changes to the web design agreement
Websites Are Us reserve the right to add, delete, or modify any provision of these ‘Web Design Terms and Agreement’ at any time without notice.
Failure to receive notification of a change does not make those changes invalid.